Overview of Data Handling
This privacy policy explains in simple terms how personal information may be handled when someone uses the Fitlab Nutrition website or contacts the business by email. It is written for clarity and should be read alongside the terms and conditions.
For privacy questions, the supplied email address is orders@fitlab-nutrition.com.
Information That May Be Provided
A person may provide information when sending an email, asking a question, using website features or interacting with online services. This may include a name, email address, message content and any details the person chooses to include.
Visitors should avoid sharing unnecessary sensitive information. Health details, medication details or personal circumstances should only be shared where appropriate and with care. General product information is not a substitute for medical advice.
If order-related services are used, information connected with an order may also be processed by the relevant website or payment systems. Payment information should be handled through secure payment providers rather than by ordinary email.
How Information May Be Used
Personal information may be used to respond to enquiries, manage website communication, support customer service, maintain records, meet legal obligations and improve the website experience.
Email information may be used to reply to the specific message received. It should not be used in a way that is unrelated to the reason it was provided unless there is a lawful basis to do so.
The website may use basic technical information, such as browser or device information, to keep the site working, understand general usage and protect security. Cookies or similar tools may be used where relevant.
Sharing and Storage
Information may be shared with service providers who help operate the website, process orders, support communication, provide analytics or maintain security. These providers should only use the information for the service they provide.
Information may also be disclosed if required by law, legal process or a legitimate need to protect rights, safety or security. Fitlab Nutrition should not sell personal information as a general business practice.
Personal information should be kept only for as long as needed for the purpose it was collected, including legal, accounting or operational requirements. When it is no longer needed, it should be deleted or anonymised where appropriate.
Your Privacy Rights
Depending on location and applicable law, a person may have rights to access, correct, delete or restrict the use of personal information. They may also have the right to object to certain uses or withdraw consent where consent is the basis for processing.
To ask a privacy question or raise a concern, use orders@fitlab-nutrition.com. The request should describe the issue clearly enough to be understood. Additional verification may be needed before personal information is released or changed.
Security measures are used to protect information, but no online system can be guaranteed completely secure. Visitors should take care when sending information over the internet and should not include unnecessary sensitive details in ordinary email.
Updates to This Policy
This privacy policy may be updated from time to time to reflect changes in website operation, legal requirements or business practices. The current version should be the one published on this website.
Continuing to use the website after an update means the visitor should review the revised wording. If the change affects how personal data is used, the update should be communicated clearly where required.
Lawful and Careful Use of Data
Personal information should only be used where there is a lawful reason to do so. Common reasons may include replying to a message, supporting a requested service, meeting a legal obligation, protecting the website or using information with consent where consent is required.
Fitlab Nutrition should keep personal data use proportionate. This means collecting what is needed, using it for the relevant purpose and avoiding unnecessary retention. Visitors can help by keeping messages focused and avoiding unnecessary sensitive details.
Where marketing communication is used, consent and unsubscribe choices should be respected. A person should be able to withdraw consent where the processing depends on consent.
Cookies, Analytics and Website Security
The website may use cookies or similar technologies to support basic function, understand website performance, remember preferences or protect security. Browser settings may allow visitors to limit or remove cookies.
Analytics information is usually used to understand how pages are performing rather than to identify a person directly. Security information may be used to detect unusual activity, prevent misuse and keep the website stable.
Visitors should be aware that third-party systems, such as payment or website service providers, may process information according to their own terms and privacy practices where they are involved.
Contact for Privacy Questions
Privacy questions should be sent to orders@fitlab-nutrition.com. The message should explain the request clearly, such as asking to access, correct or delete personal information where applicable.
For security, Fitlab Nutrition may need to confirm identity before responding to a request involving personal data. This helps protect information from being disclosed to the wrong person.
Visitors should not send unnecessary sensitive health details in a privacy request. The request should include only what is needed to identify the issue and allow a proper response.