Family Mediator Terms & Conditions

In these terms, "Family Mediator", "we", "us" and "our" refer to the business operating this website under that name. "You" means anyone who uses the website. By using the site, you accept these terms as they relate to your use of it. If you do not accept them, please stop using the site.

These terms cover this website and general enquiries. They do not set out the terms of any mediation service. Should you later decide to mediate, separate terms will apply, as described in section 4.

The site explains family mediation in general terms and tells you how to contact us. It is provided for people seeking information for their own personal use, and for others who want to understand the service. It is not designed for commercial reuse.

The site does not take bookings or payments and does not provide a way of submitting documents. It contains no contact form or account area. If anything elsewhere suggests that you can do these things through this website, please do not rely on it, and do not enter payment or personal details.

Everything on this site is general and may not apply to your circumstances. The law and procedures affecting families can change, and they can differ between parts of the United Kingdom. Nothing here is legal, financial, tax, medical or therapeutic advice, and reading the site does not create a professional relationship between you and us.

You should take independent advice before acting, or deciding not to act, on any matter that is important to you. This applies especially where a court deadline, a property or pension decision, or the safety of any person is involved.

This website and our telephone number are not emergency services. Anyone at immediate risk of harm should contact the emergency services.

You can make an enquiry by telephoning 0330 010 0028. An enquiry is a request for information. It is not a confirmed appointment, a promise that mediation is available or suitable, or an agreement for us to provide a service. It also does not bind anyone else, and it does not suspend any legal deadline.

An appointment exists only when we have confirmed it to you, including the date, the format and any charges that apply. Before any mediation goes ahead, you will be told the terms on which it is offered, and these may include a written agreement to mediate. Where those terms differ from these website terms on matters concerning the mediation, those terms apply to the mediation.

Mediation depends on suitability and on the voluntary participation of those involved. It may be declined or brought to an end if it does not appear to be suitable, safe or productive.

This website does not publish prices and does not charge you for browsing. Any fees will be explained before you are asked to commit to them. If you are not sure what a charge covers, please ask before you agree to it.

The arrangements for changing or cancelling an appointment, including any charge that may apply, will be explained when the appointment is arranged. Where the law gives you a right to cancel a contract, or to a refund, these terms do not take that right away.

We cannot guarantee that mediation will produce an agreement, that another person will take part, that a matter will be resolved in a particular time or that any proposal will achieve a particular legal or financial result. Proposals coming out of mediation do not bind anyone automatically, and independent legal advice may be needed to give them legal force.

We try to keep the website accurate and available, but it is provided as general information and may at times be out of date, incomplete or unavailable. We may change or withdraw any part of it. Our other terms do not override the protections described in section 8.

You agree to use this site lawfully and not to do anything that could damage it, interfere with other people's use of it or gain unauthorised access to it or to the systems behind it. You must not introduce viruses or other harmful material, or use automated tools in a way that places an unreasonable load on the site.

The wording, design, images and logo on this site are ours or are licensed to us. Viewing and printing pages for private, non-commercial purposes is fine. Please do not copy, republish or sell any material without permission, and do not present it as advice from us or suggest that we endorse you.

Nothing in these terms limits or excludes liability where the law does not allow it, including liability for fraud, for fraudulent misrepresentation, and for death or personal injury resulting from negligence. Your statutory rights as a consumer are not affected.

Subject to that, we are not responsible for loss resulting from your reliance on general information on this site without taking suitable advice, for interruptions to the site that are outside our reasonable control, or for loss that was not a foreseeable result of a breach of these terms. Browsing the site costs nothing and it is meant for personal use, so we accept no liability to business users for lost profit or lost opportunity arising from it.

These terms may be revised when the website or the law changes. The version on this page applies from the date shown at the top. Should a court find one part unenforceable, the remainder still applies.

These terms are governed by the law of England and Wales. Any dispute about them may be dealt with by the courts of England and Wales, but if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts and rely on any mandatory protections of the law there.

For any concern about the site or these terms, please telephone us on 0330 010 0028 so we can look into it.